Optimizing Data Governance at Unilever

Unilever’s People Hub LATAM: Driving Operational Excellence & Employee Experience

Optimizing Data Governance at Unilever

Unilever’s People Hub LATAM: Driving Operational Excellence & Employee Experience

Case studies

Reduction of process lead time and operational costs with Intelligent Automation

Over 50% reduction in lead time for automated processes and more than 1,000 hours returned to the business for value-added tasks

Reduction in process execution time, resulting in a significant volume of human hours returned to the business, enabling higher value-added activities.

The challenge

Bridge undertook a project at Subsea7 to drive digital and operational transformation through robotic process automation (RPA).

The primary goals were to optimize internal processes to boost efficiency, significantly reduce execution times, and achieve substantial cost savings.

Additionally, the project focused on establishing a Center of Excellence (CoE) to ensure the governance and sustainability of automation initiatives and transition to a more agile and innovative operational model with the Digital Hub.

Company: Subsea7

Industry: Offshore Energy

Size: large

UiPath

Our method

Step 1 - Beginning the journey

Initially, within the HR department, several routine tasks and opportunities for automation were identified. Once identified, Subsea7 decided to launch the RPA implementation project, establishing standards for identifying and prioritizing automation opportunities and demonstrating the delivered benefits.

Step 2 - Establishing the Automation Hub

The initiative gained significant importance with the creation of an Automation Hub, making the effort more robust organizationally and extending it to more business areas. This Hub became a formal cell in the organizational chart, composed of Subsea's own leadership and business analysts, along with Bridge's automation squads.

Step 3 - Structuring the Center of Excellence (CoE)

Based on the structuring of the Center of Excellence (CoE), Bridge developed an agile strategy tailored to the client's needs. This involved setting clear and measurable goals, prioritizing tasks and processes based on their potential impact, and creating an agile implementation timeline. Bridge facilitated Subsea7's transition to the Digital Hub, which also incorporated data science capabilities and adopted a multiplatform strategy, including the Microsoft environment.

Step 4 - Digital Hub

The Digital Hub adopted a multisourcing and multiplatform strategy, reporting directly to the executive board. This model served more than 14 business areas within the organization, using an agile approach with monthly value deliveries. Early results showed a high return on investment, as demonstrated below.

Achieved results

53%

reduction in lead time for involved processes

1000

hours returned to the business per month approximately

R$600K

saved in the first 12 months of operation approximately

business areas supported

Technology used in this project

The solution used in this case was UiPath's intelligent automation platform, a consistent leader in Gartner's Magic Quadrant for several years. See what clients around the world are saying about UiPath on the Gartner Peer Insights portal.

Read reviews about UiPath

The service and partnership we have with Bridge is very positive. The RPA initiatives we've been implementing recently are delivering more tangible and impactful benefits to our business areas. Today, we have over 45 RPA routines automated, resulting in monthly reductions in human hours, reaching almost 1,000 hours per month where people are no longer performing repetitive tasks, which our robots now handle for our business.

Christiano Lins Pereira

Innovation and Digital Transformation Coordinator at Subsea7

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