Customer Experience Solutions

Our expertise enables us to guide your company through every stage of understanding your customers using CRM and Customer Success platforms.

Understand your business's Ideal Customer Profile (ICP), identify its key characteristics, and build strategies for prioritizing and segmenting marketing efforts and sales initiatives.

Gain clarity on the characteristics of your Buyer Personas to effectively direct communication efforts and guide your inbound marketing strategy.

Design and implement customer experience journeys focused on value generation, response time, and continuous satisfaction monitoring.

Manage customer lifecycle information with globally recognized solutions evaluated by Gartner as leaders in their segments: Freshworks, known for FreshSales CRM, and Atlassian, known for Jira.

Global partnerships
with leaders in CRM and Customer Success solutions:

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With Artificial Intelligence and robust CRM and Customer Success platforms, companies can increasingly deeply understand their customers, monitor their journeys end-to-end, and act automatically to suggest actions that promote engagement and delight.

Solutions that scale to your challenge

Design journeys that provide an exceptional experience for your customers:

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Definition and Implementation of Customer Journeys

The Ideal Customer Profile (ICP) for your business is identified, and their consumption and brand experience journeys are mapped. Opportunities are explored to rethink all touchpoints, both human and digital, and a collaborative proposal for a new digital journey is developed, leveraging Artificial Intelligence while preserving human prominence in critical sensitive areas.

Designing Customer Success Frameworks

Organizational structures are designed and implemented to function as centers of excellence dedicated to customer success, with clearly defined roles, responsibilities, profiles, and required competencies.

CRM Implementation and Customer Success Solution Deployment

Process preparation and the implementation of global solutions, such as FreshSales (Freshworks) and Jira (Atlassian), are our areas of expertise. Recognized by Gartner and clients as leading solutions in their segments, these tools are used across various national and international industries for their SaaS approach, usability, and excellent user experience.

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Success Cases

Learn how we have been
impacting our clients' journey

Work Performed: the customer journey at Prudential involves a complex relationship between the brand, insurance brokers, and end customers. We focus on understanding, critically analyzing, and redesigning this journey, with a priority on enhancing customer interactions.

Results: achieved a comprehensive understanding of customer interactions, centralized all events with Marketing, and enabled quick and accurate responses to relevant situations.