IT & Enterprise
Service Management

Service and Portal Management in the Age of Artificial Intelligence and Intelligent Agents

Companies are increasingly focusing on creating an exceptional digital experience for their employees by providing modern corporate service portals that are easily accessible and supported by Generative Artificial Intelligence.

Service areas such as Information Technology, Human Resources, and Legal stand to gain significantly by offering internal clients and users modern portals and tools for consuming corporate services.

From designing service processes, creating service catalogs and Service Level Agreements (SLAs), to implementing solutions and continuously operating service centers, your organization can rely on our team's expertise.

Global partnerships with
leaders in CRM and
Customer Success solutions:

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ITSM and ESM platforms play a vital role in supporting the organization's digital strategy. Their features, although largely standardized, significantly contribute to the delivery of value from IT and corporate areas.

(Gartner, 2023)

Solutions that scale to your challenge

Count on modern tools
for corporate service management:

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Design of Operations, Processes, Service Catalog, and SLA

Customer and user service processes are designed, roles and responsibilities are defined, service catalogs are developed for various company areas, and service level agreements are established. Leveraging our extensive experience across different industries, we employ best market practices, including ITIL.

Implementation of IT Service Management (ITSM) and Enterprise Service Management (ESM) portals

As official partners of Freshworks, a global leader in cloud-based service management solutions, we leverage their extensive market experience to support businesses of all sizes. Freshworks is renowned for its diverse product portfolio designed to meet the varied support needs of a global customer base. Freshservice is their ITSM and ESM-focused product, recognized as a leading solution by Gartner. It is 100% cloud-based, with a strong emphasis on usability and user experience, providing integrated features such as service catalogs, ticket workflows, and chatbot capabilities.

Specialized Allocation in Service Centers

We provide the option to absorb part or all of your corporate and IT service center through specialized professional allocation or a comprehensive BPO outsourcing model. Our expertise in the field is complemented by professionals experienced in the platforms and processes we implement. This approach allows your company to leverage our expertise while concentrating on activities that generate the most value for your business.

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